Terms and Conditions

1. Acceptance

1.1. Upon either acceptance of a quotation or payment of a deposit, whichever is sooner, you acknowledge acceptance of the quotation and our terms and conditions.

1.2. You may make changes to your project requirements at any time. You accept that you will still be billed for any work done in respect of redundant requirements or new requirements.

1.3. Quotations are only valid until the date of expiry on the quote; where no expiry date is specified, the quote is valid for 30 days.

1.4. Quotes, estimates and invoices supplied are on an E&OE basis.

1.5. You may request that we act upon your behalf when dealing with third parties, such as domain registrars and web hosts. We will consider the provision of account information to be your authorisation for us to act upon your behalf.

1.6. If we require a deposit we will state this on the quotation / estimate. Where we require a deposit to be paid, work will not commence until receipt of the same.

2. Completion

2.1. We agree to fulfill your requirements as quoted in a reasonable timescale.

2.2. In the event that you require the project to be completed more quickly than anticipated, we will endeavor to escalate your project where possible.

2.3. Upon completion of the project you must pay any outstanding balance on the account by the date due on the statement that we issue to you.

3. Ongoing Work

3.1. Where an account is left open following the fulfillment of initial requirements you may ask us to undertake, advise on or implement additional developments.

3.2. Additional work on an account will be billed on a monthly basis, unless otherwise agreed. Invoices must be paid by the due date on the invoice.

3.3. We do not guarantee that we will be able to undertake all subsequent requests but welcome requests for review and, at the clients request, subsequent quotation. Where the client does not request a quotation, the hours will be logged and billed at the close of the month in which they occur.

4. Disputes

4.1. In the event of a dispute over whether requirements have been met, the client must inform us in writing of which requirements they do not feel have been fulfilled. Upon receipt, we will review the claim and take any necessary action to make good on the original specification.

4.2. Where a requirement can not be fulfilled, due to technical or any other reason, the client will not be invoiced in respect of those requirements.

4.3. Where a requirement is fulfilled and subsequently changed at the request of the client, the cost of the original requirement is still payable.

4.4. Where a satisfactory resolution can not be reached, the work done in respect of a disputed requirement may be undone / reversed if it has not been paid for, irrespective of the impact on other aspects of the project.

5. Payments

5.1. Payments must be made by the due date specified in communications, including on invoices and customer statements.

5.2. The client agrees to contact us if they are unable to make payment for any reason in order to make other arrangements.

5.3. All intellectual property created or purchased by us, including bespoke source code and web content, remains the property of iBox Solutions until payment has been received in respect of the same.

5.4. Where a client consistently pays late the payment terms of their account may be changed. For example, deposits may be required or the payment term reduced. Where this does not resolve the issue, we reserve the right to terminate the clients account.

5.5. We reserve the right to delay the completion of work pending the payment of outstanding account balances.

6. Account Closure

6.1. You may close your account with us at any time.

6.2. We may close your account in accordance with section 5, or if there is no activity on your account.

6.3. Upon your account closure, we will issue you with a final customer statement that shows you all amounts that have been invoiced to you and amounts that you have paid to us.

6.4. Upon your account closure you agree to pay the balance of your final customer statement in full by the due date on the statement.

7. Privacy

7.1. We comply with the General Data Protection Regulation (GDPR) and will not pass data we hold about you onto other parties.

7.2. If you require us to work with third parties, such as web hosts, then we will obtain your written consent to act on your behalf in respect of these accounts.

7.3. iBox Solutions does not send unsolicited e-mails or SPAM and does not permit any such activity through our website.

7.4. Any subscriptions to notifications or e-mail newsletters that you have through our site can all be managed by logging into your account. All e-mails contain a link to unsubscribe from further e-mails.

7.5. If you have any privacy concerns then you should contact us.

8. Changes to Terms and Conditions

8.1. These terms and conditions are subject to change.

9. Limited Liability

9.1. iBox Solutions shall not be liability for service interruptions caused by third parties, such as Internet Service Providers (ISPs) and Web Hosts.